Frequently Asked Questions (FAQ) - FillxAesthetics
1. What is FillxAesthetics?
FillxAesthetics is a leading provider of high-quality aesthetic products sourced directly from Korea, the hub of beauty innovation. We offer a wide range of skin care, cosmetics and aesthetic treatments designed to enhance your natural beauty and boost your confidence.
2. Are your products authentic?
Yes, we guarantee the authenticity of all our products. We buy directly from reputable Korean manufacturers and distributors to ensure you receive genuine, high-quality beauty solutions.
3. How do I know which product is right for me?
Our team of experts is here to help! Feel free to contact us via email or live chat, and we’ll be happy to provide personalized recommendations based on your skin care concerns and goals.
4. Where do you ship to?
We currently only ship to the United States. We will soon serve more countries.
5. What payment methods do you accept?
We accept credit cards to ensure a seamless shopping experience for our customers.
6. How long does shipping take?
Shipping times may vary depending on your location. Orders are generally processed and shipped within 1-2 business days. You will receive your package within 10 to 15 business days for international orders.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 7 days of receiving your package and we will arrange a return or exchange.
8. Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for businesses and professionals. Please contact us directly to discuss your specific requirements and pricing.
9. Are your products cruelty-free and environmentally friendly?
We are committed to sustainability and ethical practices. Many of our products are cruelty-free and formulated with eco-friendly ingredients. Look for “cruelty-free” and “eco-friendly” labels on product pages for more information.
10. How can I stay up to date with new products and promotions?
To stay informed about the latest product launches, promotions and skin care tips, follow us on Instagram and keep up to date with the latest news on our website.
If you have any other questions or require further assistance, please do not hesitate to contact us. We’re here to help you achieve your skincare and beauty goals!