Shipping Policy

At Fillx Aesthetics, we want to get your order to you quickly and safely. Here’s what you need to know about shipping:

• Shipping Options: We offer a variety of shipping options at checkout, including standard, expedited, and overnight delivery.
• Shipping Costs: Orders over $500 qualify for free shipping via FEDEX Worldwide Economy. For orders under $500, the cost will depend on the option you choose, your location, and the size and weight of your order. You’ll see the exact cost at checkout.
• Customs and Duties: International orders may be subject to customs fees, taxes, and import duties once they reach your country. These fees are your responsibility, and we can’t predict or control the amount. It’s important to check with your local customs office or a broker for details to avoid any surprises. Be aware that customs regulations vary by country, and they may refuse delivery for certain items. If your package is refused for any reason, including customs issues or unpaid fees, you’ll be responsible.
• Shipping Delays: We work hard to ship orders quickly, with standard orders processing and shipping within 1-5 business days. However, we can’t guarantee delivery dates because of factors beyond our control, such as customs delays or carrier issues.
• Shipping Address: Double-check your shipping address at checkout! We can’t be responsible for packages that can’t be delivered due to an incorrect or incomplete address.

By placing an order with Fillx Aesthetics, you agree to our Shipping Policy, including your responsibility for customs fees and other related charges.

At FillxAesthetics, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer hassle-free returns and exchanges within a specified time frame. Please review the following guidelines to make the process easier:

Return & Refund Policy

Eligibility:

To be eligible for a return, your item must be unused, unopened and in the same condition in which you received it. It must also be in the original packaging.

Returns are accepted within 7 days from the date of purchase.

Initiating a Return:

To initiate a return, please contact our customer service team within the specified time frame. You can contact us via email or live chat.

Please provide your order number and details about the item you wish to return. We will guide you through the process and provide instructions for returning the product.

Return shipping:

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds:

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.

Partial Refunds:

We may issue a partial refund if the returned item is not in its original condition, has been damaged, or is missing parts due to reasons unrelated to our error. This means that the refund amount may be less than the original purchase price to reflect the item’s diminished value.

Exchange Policy

Eligibility:

Exchanges are subject to product availability. We only replace items if they are faulty or damaged.

If you need to exchange an item for the same product, contact our service team to begin the exchange process.

Exchange process:

Follow the steps outlined in the “Initiating a Return” section above to request an exchange.

Once your return is received and inspected, we will process the exchange and ship the replacement item to you promptly.

Additional Information:

Please note that certain products may not be eligible for return or exchange due to hygiene reasons or other restrictions. Consult the product description or contact us for clarification.

We reserve the right to refuse returns or exchanges that do not meet the specified criteria outlined in our returns policy.

If you have any questions or need assistance with a return or exchange, please don’t hesitate to contact our customer service team. We’re here to help ensure your shopping experience with FillxAesthetics is seamless and satisfying.